EcoFlow Privacy Policy
Last Updated: March 5, 2025

Introduction
EcoFlow Inc. and its affiliated companies (“EcoFlow”, “we,” “our” or “us”) are committed to protecting and preserving your privacy.

This Privacy Policy explains how we collect, use, and disclose your information through our websites, mobile applications, customer support, and other services (collectively referred to as “Services”). This Policy applies to all Services except where a separate Privacy Policy applies, in which case, that policy shall prevail.

By using our Services, you agree to the terms outlined here and consent to the use of your information as described. We may periodically update this Privacy Policy. If any material changes are made, we will notify you via our website. Continued use of the Services constitutes your acceptance of the updated policy.

Table of Contents

  1. Information We Collect
  2. How We Collect Your Information
  3. How We Use Your Information
  4. How We Store Your Information
  5. Email Marketing and Alerts
  6. How We Disclose and Share Your Information
  7. Your Rights
  8. How We Use Cookies
  9. Security of Your Information
  10. Children's Information
  11. Sale or Sharing of Personal Information
  12. Privacy Policies of Third-Party Websites/Applications
  13. Changes to Our Privacy Policy
  14. Changes to Our Privacy Policy
  15. Accessibility Statement
  16. Contact Us

1. Information We Collect

We may collect various types of information, including:

  • Account Information
    EcoFlow account details, including country of residency, contact number, email, username, passwords, social media account, and avatar. For installers: name, company name, and address.
  • Device Information
    Includes IP address, access time, visited pages, Wi-Fi list, MAC address, CPU info, memory, SD card, OS version, and IoT data like device serial number, location, log, and status.
  • Electricity Usage Information
    Solar power generation and electricity flow data when EcoFlow is connected to your home grid.
  • Contact Information
    Name, email, phone number, and shipping address used for orders or customer service.
  • Photo and Video
    Photos and videos provided during service interactions or profile modifications.
  • Location Information
    Location for device installation, Bluetooth, timezone settings, and marketing analytics.
  • Other Information
    Any other details you share during communication with EcoFlow.

Note: You are not required to provide all data, but refusal may limit service functionality.

2. How We Collect Your Information

We collect your information in the following ways:

  • A. Directly from You
    Including your name, birthday, contact details, passwords, social media info, photos, videos, and device locations.
  • B. Automatically
    Your device’s location, MAC address, Wi-Fi info, CPU/memory/SD card data, and OS version.
  • C. From Third-Party Sources
    Information from platforms like Facebook or Google if you log in via third-party accounts (excluding passwords).
  • D. Through Device Permissions
    You grant access to certain permissions which allow us to collect relevant personal data. Permissions may be modified or revoked at any time.

Note: Withdrawing permission does not affect the validity of previously collected data. If future use is intended beyond the original scope, we will obtain fresh consent as required by law.

Consent to Contact:
By providing your telephone number, you agree that EcoFlow representatives may contact you using automated technologies (e.g., SMS/texts, pre-recorded messages). Consent is not mandatory to receive products or services.

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3. How We Use Your Information

EcoFlow uses your personal data to operate and improve our Services, process your transactions, communicate with you, enhance security, prevent fraud, and comply with legal obligations. We may also use personal data for additional purposes with your consent or where permitted by law.

Legal Bases for Processing

We may process your personal data on the following bases:

  • Performance of a Contract:
    To fulfill contractual obligations or to take steps at your request before entering into a contract (e.g., account creation, order fulfillment).
  • Consent:
    Where required, we will obtain your express or implied consent before processing certain types of personal data.
  • Legitimate Interests:
    Processing personal data for our legitimate business purposes, provided these are not overridden by your rights (e.g., marketing, network security, fraud prevention).
  • Legal Compliance:
    To comply with legal obligations, including sharing data with tax or regulatory authorities where required.

Purposes of Use

A. Providing Our Services
We use your personal data to deliver Services, including:

  • Registering and managing your account
  • Providing access to features like real-time monitoring of IoT devices
  • Processing transactions, shipping, and returns
  • Arranging on-site installation and maintenance services
  • Sending promotional communications (emails, SMS, push notifications, etc.)
  • Providing customer service and technical support
  • Communicating policy updates and service notices

B. Administrative Purposes
Used for business operations, including:

  • Direct marketing, product research, and analytics
  • Detecting and preventing security incidents or fraudulent activity
  • Measuring engagement and improving Services
  • Developing and testing new products
  • Verifying identity and handling rights requests
  • Debugging technical errors and ensuring quality control
  • Conducting audits and regulatory compliance
  • Enforcing legal agreements and policies
  • Business transactions (e.g., mergers, acquisitions, liquidation)

C. Other Uses

  • With Your Consent:
    For clearly disclosed purposes at the time of collection or when consent is obtained.
  • Automated Decision-Making:
    We may engage in profiling or automated decision-making. You may contact us if you have questions about such practices.
  • De-identified and Aggregated Information:
    Used for analytics, trends, and product/service improvement.
  • Legal Obligations:
    Including disclosure to law enforcement, regulators, or civil litigation parties under applicable legal grounds.

4. How We Store Your Information

  • Your data may be processed and stored in the United States, European Union, China, or other jurisdictions where EcoFlow or its partners operate.
  • We retain your personal data only as long as necessary for the purposes described or as required by law.

5. Marketing Emails and Alerts

  • You can opt out of marketing communications by clicking the “unsubscribe” link in our emails or by following opt-out instructions provided.
  • After opting out, you will no longer receive marketing emails but may still see general EcoFlow advertisements not based on your personal data.
  • If using the EcoFlow mobile app, you may receive push notifications. You can manage these through your device settings.

6. How We Disclose, Share and Transfer Your Information

A. Sharing Your Information

We may share your information under the following conditions:

  • With Your Consent:
    Only after obtaining your explicit approval.
  • To Comply with Legal Obligations:
    When legally required by regulators, government bodies, or law enforcement.
  • To Protect Legal Rights:
    If necessary to enforce terms, protect rights, prevent fraud, or respond to investigations.
  • Business Transactions:
    In cases of mergers, acquisitions, or restructuring, your data may be transferred to new ownership.
  • With Affiliates:
    We may share personal data with EcoFlow-affiliated entities for operational purposes, under the same privacy commitments.
  • With Authorized Partners:
    For specific services like:
    • Third-party service providers (payments, logistics, message handling, etc.)
    • Advertising partners (for tailored marketing)
    • Authorized installers (may access data to provide local services under their own privacy terms)

All such partners are required to use your data only for the intended purposes and in compliance with applicable privacy laws.

B. Transfer of Your Information

  • With Consent or Legal Justification:
    We may transfer your personal information to other entities or countries if:
    • You have consented
    • It is permitted or required by law
    • It is necessary for business transactions
  • International Data Transfers:
    Your data may be transferred to and stored in countries such as the United States, European Union, and China.

These countries may have different data protection laws, but we will ensure appropriate safeguards are in place, including:

    • Standard Contractual Clauses under GDPR Article 46 for EEA residents
    • Data Protection Reports by Japan's Personal Information Protection Commission (PPC) for Japanese residents
    • More details for EU users:
      European Commission – Data Transfers Outside EU

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7. Your Rights Related to Your Personal Data

If you are a resident of certain jurisdictions, you may have rights under applicable data privacy laws, including but not limited to:

  • Right to Access
    You may request a copy of the personal data we hold about you and details of our data processing practices.
     To request access, email us at services@ecoflowindia.com
  • Right to Correct
    You may request correction of inaccurate or incomplete data.
     Update your account directly or email us at services@ecoflowindia.com
  • Right to Delete
    You may request deletion of your personal data.
     Submit deletion requests to services@ecoflowindia.com
    Note: We may decline deletion where legally required to retain data.
  • Right to Restrict Processing
    You may ask us to restrict certain types of processing of your data.
     Request via email to services@ecoflowindia.com
  • Right to Data Portability
    You may request a digital copy of your data or its transfer to another organization.
     Request by email at services@ecoflowindia.com
    Note: This applies only to automated data collected with your consent or under contract.
  • Right to Object to Targeted Advertising
    You may opt out of processing your data for targeted ads.
     Email services@ecoflowindia.com
  • Right to Withdraw Consent
    You may withdraw previously granted consent at any time.
     Contact us at services@ecoflowindia.com
    Note: Withdrawal does not affect prior use based on earlier consent.
  • Right to Human Intervention / Opt-out of Automated Decision-Making
    You may request that decisions made through automated processing (e.g., profiling) be reviewed by a human.
     Request via services@ecoflowindia.com
    You may also opt-out of profiling as permitted by law.

We respond to validated requests within one month, or as required by law. Complex requests may take longer; we’ll keep you updated.
Identity verification may be required for your protection.

  • Right to Lodge a Complaint
    If you believe your data is being misused:

8. How We Use Cookies

Cookies are small text files stored on your device that collect standard internet log information and visitor behavior data.

Types of Cookies Used

  • Strictly Necessary Cookies
    Essential for the operation of our Services (e.g., login functions).
    Cannot be turned off.
  • Analytical / Performance Cookies
    Help us understand user behavior and improve functionality.
  • Functionality Cookies
    Remember your preferences when you return to the site.

Third-Party Services and Tracking Technologies

  • We work with third parties like Google and Facebook to:
    • Track and analyze site traffic
    • Measure advertising effectiveness
    • Optimize marketing

These partners may collect:

  • Pages visited
  • Time spent
  • Device/browser data
  • IP address
  • Unique identifiers
  • Pixel data

Example:
We use the Facebook Pixel to track engagement and improve targeting. Learn more on Facebook's Privacy Page.

How to Disable Cookies and Tracking

You may:

  • Adjust your browser or email settings to block external graphics or HTML.
  • Use browser extensions like uBlock Origin or PixelBlock.
  • Visit the Network Advertising Initiative for details on behavioral advertising.

Note: Some cookies are essential for site functionality and cannot be disabled.
Disabling cookies may limit your access to certain features.

We support Global Privacy Control (GPC) signals for users who wish to opt out via browser settings.
We are not responsible for the effectiveness of third-party opt-out tools.

9. Security of Your Information

We implement commercially reasonable physical, technical, and administrative safeguards to protect your information. These include:

  • Encryption
  • Secure server environments
  • Access restrictions

However, no data transmission over the Internet is 100% secure, and you provide information at your own risk.

By using our Services, you agree to receive electronic communications related to security, privacy, and administrative updates.

10. Children’s Information (Users Must Be of Age of Majority)

We are committed to protecting children’s privacy online.

  • Our Services are not intended for children under 16 (EU) or under 14 (US).
  • We do not knowingly collect data from children under the applicable age.
  • If you believe a child has submitted personal data:

We will promptly delete such data unless we are legally required to retain it.

By using our website, you affirm that you are 18 years or older.
Parents or guardians may not consent on behalf of a minor.
We are not liable for any misrepresentation of age.

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11. Sale or Sharing of Personal Information

EcoFlow does not sell the personal information of Indian residents. However,  the we may disclose or transfer your information to third parties strictly for the purpose of enhancing our Services.

Categories of Personal Information We May Share

We may share the following categories of personal information with third parties:

  • Identifiers:
    Includes name, email address, mailing address, phone number, and similar identifiers.
  • Commercial Information:
    Records of products or services purchased, obtained, considered, or related purchasing behavior.
  • Internet or Other Electronic Network Activity:
    Includes browsing history, search history, interactions with our website, apps, or advertisements.
  • Inferences Drawn from Personal Information:
    Includes profiling data such as preferences, characteristics, behaviors, attitudes, or tendencies.

How to opt Out

You may opt out of this type of information sharing by clicking:
“Do Not Share My Personal Information” and confirming your choice.

EcoFlow also respects Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will automatically opt you out of personal information sharing for that browser.

12. Privacy Policies of Third-Party Websites/Applications

Our Services may contain links to third-party websites or applications, and those sites may link to us. These third-party platforms are not controlled by EcoFlow.

We are not responsible for the content, privacy practices, or data handling policies of such third-party platforms.

We encourage you to review the privacy policies of all external websites and applications before providing any personal information.

Note: Any data you share with a third party is done at your own risk.

 

13. Changes to Our Privacy Policy

We may revise this Privacy Policy at any time, at our sole discretion. Any material updates will be communicated to you as required by applicable law.

By continuing to use our Services after changes take effect, you indicate your agreement to the revised Privacy Policy.

If at any time you do not accept this Privacy Policy or its updates, you must cease all access to our Services.

Unless you explicitly consent, any changes to the Privacy Policy will apply only to information collected after the new version becomes effective.

14. Accessibility Statement

We are committed to digital accessibility for all users.

If you need access to this Privacy Policy in an alternative format, please contact us:

For more accessibility information, please refer to our Accessibility Statement.

15. Contact Us

We welcome questions and feedback about your personal data and this Privacy Policy.

If you have an unresolved privacy or data concern that we have not addressed to your satisfaction, you may contact our U.S.-based third-party dispute resolution provider at:
🔗 https://feedback-form.truste.com/watchdog/request